FREQUENTLY ASKED QUESTIONS
Shipping duration is different based on your location. We currently deliver to Hong Kong, Singapore, and Canada. This process usually takes about 7 to 14 business days; however, it may vary based on customs processing in your specific location.
A shipping fee is charged based on the size of the order, the weight of the package, and the destination. You can find out more about these costs on the checkout page on our website.
To cancel an order, contact our customer service team through our website or email us at firstname.lastname@example.org as soon as possible. We’ll try to help you with the process of cancelling if your order hasn’t been shipped already.
It is unfortunate when the order does not meet the customer’s expectations or if they receive damaged products. For either of these concerns, you can reach out to our team within 7 days of receiving your order so we can solve that problem right away. You won’t wait long for a replacement because we will give you instructions for returning the item promptly.
We understand that sometimes people have second thoughts about what they buy. In such a scenario, refunds are made quickly for both cancelled or returned orders using whatever payment method you used before. It should take no longer than a few business days for the refund to go through.
Have any questions about our products? You can reach out to our team in multiple ways. You can contact us using the Contact Us page on our website or email us at email@example.com. Regardless of what you need, we’ll be here to help.
Sometimes, things don’t go as planned. In case you need to cancel or change an order, get in touch with us as soon as possible. We can help if your order has not already been shipped.
We also offer a variety of payment methods, including credit cards and online platforms. You can go through the checkout process on our website to avail these.
When you’re ready to buy a product, you have two options. You can check out as a guest or sign up for an account during the purchase process. While it might be another password for you to remember down the line, it makes the ordering process more convenient.
If you want more details on a product, head over to its page. There, you’ll find all the information and specifications that are available for it. But if you want more details, then you can reach out to our support team.
For our international customers, we have multiple shipping options available. The estimated delivery times typically range from 7 to 14 business days, depending on the destination and any customs processing.
Definitely! We offer international shipping to places like Hong Kong, Singapore, and Canada. Our goal is to bring the beauty of Indian handicrafts to customers worldwide.
If your order doesn’t arrive within the estimated delivery time, don’t hesitate to reach out to our customer support team. We will investigate the issue and keep you up to date on the status of your shipment.
To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. They will guide you through the process and provide instructions for returning the item.
Logging into your account on our website allows you to view your order history and track previous purchases if you have an account.
We periodically offer discounts and promotions on select products. You can stay updated on our latest offers by visiting our website or following us on social media.
Unfortunately, we do not offer gift-wrapping services at this time. However, we carefully package each product for it to arrive in excellent condition, making them suitable for gifting.